22/06/2004 (Agence Europe) - The European Ombudsman has just published a new guide for the citizens. This pamphlet, entitled "At a glance…" explains what the Ombudsman is there for. It is available in all 21 official languages of the Union plus Bulgarian, Romanian and Turkish. Copies can be obtained from Ms Dace Picot-Stiebrina (tel +33 3 88 17 40 80, e-mail dpicot@europarl.eu.int).