Brussels, 29/11/2004 (Agence Europe) - The Insurance Committee of the Organisation for Economic Cooperation and Development (OECD) has published a guide to best practice in which it calls upon insurance companies to improve the way they deal with complaints from their customers. This practical guide is not binding, but intends to make a major contribution to a sector which has not, until now, had any guidelines at international level. According to OECD, these improvements will be achieved by...