On Tuesday 22 November, the European Banking Authority (EBA) published its final guidelines on the use of remote customer onboarding solutions, i.e. the process that engages and guides the customer after their purchase to ensure the best possible use of a product or service.
These guidelines apply to all credit and financial institutions that fall within the scope of the Anti-Money Laundering Directive and set out the measures that these institutions must take to ensure safe and effective remote customer onboarding practices. In particular, they indicate the steps that financial institutions should take when selecting remote customer onboarding tools and assessing the compliance and reliability of these tools.
These guidelines have been developed in response to the European Commission’s request in its 2020 digital finance strategy (see EUROPE 12567/3). The Commission considered that the customer due diligence rules were not sufficiently clear on what is and is not allowed in a digital and remote context.
They will enter into force 6 months after their publication in all official EU languages.
To consult the EBA guidelines: https://aeur.eu/f/47m (Original version in French by Anne Damiani)