On Wednesday 22 April, the European Ombudsman, Teresa Anjinho, presented her annual report for 2025, a year marked by unprecedented activity. The volume of complaints handled by its services jumped by 54% to 3,490 cases, compared with 2,264 the previous year.
Artificial intelligence is revolutionising the way we work. This statistical explosion can be explained in part by the fact that “AI tools suggesting the Ombudsman when people look for help in relation to the EU administration”.