29/10/24 (Agence Europe) – The European Travel Agents’ and Tour Operators’ Associations (ECTAA) has voiced its opposition to the reimbursement rules set out in the revision of the Directive on multimodal passenger rights, according to a press release published on Monday 28 October (see EUROPE 13511/3). According to ECTAA, “disregard existing processes, creating impractical expectations that could burden travel intermediaries with undue obligations. Under the current proposal, intermediaries would be required to refund fees they charge for facilitating ticket sales, regardless of the nature of the service provided. It points out that transport operators rarely pay intermediaries for their ticket sales services. ECTAA is also calling for strict measures to prevent transport operators from misusing sensitive customer information shared by intermediaries for commercial purposes. (AD)