On Thursday 31 July, the European Commission announced that two new online travel agencies - Expedia and Lastminute.com - committed not to exceed a period of 14 days for reimbursing air tickets in the event of flight cancellation by the airline.
This decision follows a dialogue with the CPC network and the Commission, initiated by the Swedish consumer protection network. The two companies have also undertaken to provide their customers with the airlines’ contact details more clearly,...