On the evening of Thursday 26 June, the European Parliament and the Council of the European Union reached an agreement on the new rules for the out-of-court settlement of consumer disputes (amendment of the Alternative Dispute Resolution (ADR) Directive).
This directive, which has been in existence since 2013, enables consumers and traders to resolve disputes without going to court, but was considered obsolete due to procedures that were too complex and ill-suited to online trade.
The...