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Image header Agence Europe
Europe Daily Bulletin No. 12294
Contents Publication in full By article 22 / 30
COURT OF JUSTICE OF THE EU / Consumers

Platforms like Amazon not required to make telephone number available to customers before concluding contract

The judges of the Court of Justice of the European Union (CJEU) ruled on Wednesday 10 July in Case C-649/17 that an e-commerce platform such as Amazon was not required to provide a consumer with a telephone number before a contract was concluded, although it should, however, enable them to communicate with the company quickly and effectively. 

Amazon EU was brought before the German courts by a consumer association.

The latter was of the opinion that the company does not respect its legal...

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