SECTORAL POLICIES / Consumers

European Commission launches investigation into airlines’ flight cancellation practices

Brussels, 01/03/2021 (Agence Europe)

On Monday 1 March, the European Commission announced that it had launched an investigation into the practices of airline companies with regard to flight cancellations. Practices denounced in particular by the European Consumer Organisation (BEUC), which last July reported “thousands of complaints from dissatisfied air passengers” (see EUROPE B12533A16).

The investigation, carried out with national consumer enforcement authorities in EU and EEA countries (CPC), will “gather further...