TRAVEL-NET, a network of Alternative Dispute Resolution bodies handling consumer disputes in the travel and public transport sector, was launched in Berlin on Friday 10 November in the offices of the European Commission which supports this initiative protecting the interests of European consumers.
It will save time and money for passengers seeking compensation for delays or other travel issues, said Justice and Consumers Commissioner Věra Jourová.
“Passengers frequently face severe delays or issues when they travel, as we've seen with the cancellation of Ryanair flights and the failure of Monarch Airlines over the past weeks. Consumers need efficient means of redress. I welcome the creation of the Travel network which brings key stakeholders in the travel sector together to endorse swift and simple alternative dispute resolution”, she said.
TRAVEL-NET will allow the participating alternative dispute resolution bodies to exchange best practices to help them deliver more effective dispute resolution.
The launch was attended by representatives of major transport companies, business and consumer associations and national authorities. (Original version in French by Aminata Niang)