One year on from its launch, the platform for settling disputes involving purchases made online –the online dispute resolution (ODR) platform – has every right to be proud of its success with consumers and its effectiveness, the European Commission announced on Friday 24 March.
Over 24,000 consumer complaints were lodged in the first year. More than a third of the complaints concerned cross-border purchases within the EU and most were about clothing and footwear, airline tickets and...