Brussels, 18/01/2005 (Agence Europe) - A new survey of eGovernment services prepared for the European Commission in 2004 has found that EU citizens are saving 7 million hours a year on the time it takes to do their income tax returns, and EU firms are saving about €10 per transaction on their VAT returns by doing them on line. The 2004 eGovernment-impact survey covered 48,228 users (19,896 replies from citizens and 28,332 from businesses). It provides an extensive snapshot of general user...