Access to airlines’ customer service may be problematic, including for national enforcement bodies, but this matter is rarely the subject-matter of complaints by passengers, pointed out Apóstolos Tzitzikóstas, European Commissioner for Sustainable Transport and Tourism, in a response to a written question from the European Parliament on Tuesday 22 April.
In their written question, three Italian MEPs from the ECR group, Denis Nesci, Daniele Polato and Mariateresa Vivaldini, highlighted...