According to the World Retail Banking Report, carried out by Capgemini, Efma and ING, bank charges fell by an average of 1% in 2007. Last year customers paid an average of €70 for their banking services (account management, payment services, using cash, exceptions handling). There are, however, some disparities. The study was carried out at 194 banks in 26 countries. Prices increased by an average 5.7% in North America (customers paying €79 for banking services) but fell by 11% in...