Urged by many national governments and industry players to relax European rules on the rights of passengers and travellers (see EUROPE B12478A4), the Commission has not given in: passengers will continue to be able to demand cash refunds for flights or stays cancelled due to the Covid-19 pandemic.
According to recommendations published on Wednesday 13 May by the European institution, carriers and tour operators will continue to be obliged to inform travellers of their right to a refund...