“The law is clear: airlines must refund cancelled flight tickets”, said European Commissioner for Transport Adina Vălean, on Wednesday 1 April, in response to concerns expressed by MEPs (see EUROPE B12458A10) about the respect of air passenger rights during this health crisis.
Some airlines are experiencing significant financial difficulties and have been forced to cancel most of their flights due to the COVID-19 pandemic and are not openly informing customers of their right to a full...