COURT OF JUSTICE OF THE EU / Consumers

Calling after sales service should not cost more than a standard telephone call

Brussels, 10/11/2016 (Agence Europe)

In his conclusions delivered on Thursday 10 November to the European Court of Justice, Advocate General Szpunar said that the cost of a call to an after-sales telephone number should not exceed the cost of a standard call.

This case (C-568/15) involves the after self-service of the German company Comtech, which specialises in the sale of electric and electronic devices and which has a special premium number with a non-geographical prefix. The cost of customer calls to the special number can...