Among European Union citizens who have travelled by plane or who have travelled a long distance by train, coach, boat or ferry in the last 12 months, only 43% are aware of EU passenger rights, revealed a European Commission survey published on Monday 13 January.
Based on a sample of 27, 973 EU citizens, the survey also shows that, regardless of the mode of transport, the share of passengers who feel that they are well informed of their rights by transport companies before undertaking a...